1 — Our terms

1.1 What these terms cover. These are the terms on which Parish Brothers Ltd supplies paid digital content and related services for Syndicate Wars (for example donator packs), whether paid via Stripe, PayPal, or redeem codes.

1.2 Why you should read them. Please read before you order. They explain who we are, how we provide digital content, and how to end the contract.

2 — Information about us and how to contact us

2.1 Who we are. syndicatewars.co.uk is operated by Parish Brothers Ltd, registered in England and Wales under company number 16396092. VAT number 527627179.

2.2 How to contact us. Email payments@syndicatewars.co.uk with your player name and payment reference.

2.3 How we may contact you. Via the email on your account or in-game notices / mail.

2.4 “Writing” includes emails.

3 — Our contract with you

3.1 Your status. You must be 18+ and able to form a binding contract.

3.2 How we accept your order. Acceptance usually happens when payment clears and the pack is delivered to your inventory (or unlocked by staff after PayPal confirmation). You may also receive an in-game notice.

3.3 If we cannot accept. We may refuse orders for fraud risk, pricing errors, or technical limits, and will refund captured payments where required.

4 — Our rights to make changes

4.1 Minor changes. We may adjust pack contents for legal, security, or balance reasons provided the product still matches the description in substance.

4.2 Updates. Digital content may be updated as the game develops.

5 — Price and payment

Prices are shown at checkout in the stated currency. VAT is included where applicable under UK rules. Payment is taken by our processors; card data is handled by them, not stored in full on our servers.

6 — Delivery of digital content

Donator packs are delivered in-game after successful payment (or after manual unlock for methods that need it). If delivery fails, contact payments@syndicatewars.co.uk with your player name and transaction ID.

7 — Refunds and cooling-off

7.1 Immediate digital supply. Donator packs and similar digital content are usually delivered as soon as payment clears. If you ask us to supply digital content immediately, you acknowledge that once delivery begins you lose the Consumer Contracts Regulations 2013 14-day cooling-off right for that content, to the extent the law allows.

7.2 Faulty or not as described. If paid content is faulty, not delivered, or not as described, email payments@syndicatewars.co.uk with your player name and payment reference. We will repair, redeliver, or refund as required under the Consumer Rights Act 2015.

7.3 Change of mind after opening. Once a sealed pack is opened or rewards are claimed in-game, we do not offer discretionary refunds for change of mind, except where UK law still requires a remedy.

7.4 Payment disputes. Contact us first so we can resolve delivery issues. Chargebacks filed after packs are opened or rewards claimed, without first contacting us, may lead to account sanctions under the Rules and may be contested with the payment provider.

This summary is for players. It is not a substitute for independent legal advice. Last reviewed: November 2026.